起点传媒

1.1.2 Public Complaints

Revised: October 1, 2012

起点传媒 recognizes its obligation as a tax-supported member of the North Carolina Community College System (NCCCS) to provide the public the opportunity to direct both informal and formal complaints related to its adherence to its core values and its mission. To that end, the College has established the following procedure for addressing such complaints:

  1. When a member of the public wishes to address an informal or formal complaint, that person should contact the Associate Vice President of Human Resources, who will gather information as necessary and convene the appropriate dean or administrator from that area of the college to which the complaint is linked.
  2. When possible, the Associate Vice President of Human Resources will convene the impacted parties to reach an informal resolution to the complaint. If an informal resolution cannot be reached, the impacted member of the public will be apprised of his or her right to initiate a formal complaint.
  3. The member of the public will draft and submit a letter to the Associate Vice President of Human Resources detailing the nature of the complaint. In instances in which the complaint is related to Human Resources, the letter should be submitted to the Executive Vice President.
  4. The Associate Vice President of Human Resources will submit a written response to the complainant acknowledging receipt of that complaint and will provide a copy of the complaint and the written response to the academic or administrative officer under whose purview the complaint is directed.
  5. In such cases, the administrative officer will gather information and provide a written response to the complainant within one week of receiving the complaint, addressing the issue and, where applicable, offering reasonable resolution to the complaint.
  6. If the complainant is not satisfied with the response, the complainant may file a written complaint with the President. In such cases, the President will gather information and provide a final written response to the complainant.

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