College Catalog
2023-2024 Catalog
Office Administration - Customer Service Representative
The Office Administration curriculum prepares individuals for employment as administrative office personnel who use skills in the areas of office management, office finance, legal office, virtual office, customer service, and office software.
Course work includes computer applications, oral and written communication, analysis and coordination of office tasks and procedures, records management, and other topics depending on the subject area selected within this curriculum.
Graduates should qualify for employment opportunities in a variety of office positions in business, government, and industry. Upon graduation, students may be eligible to sit for industry recognized certification exams.
Certificate Program
Course Hours Per Week | Semester Hours | |||
---|---|---|---|---|
First Semester (Summer) | Class | Lab | Credit | |
OST-131 | Keyboarding | 1 | 2 | 2 |
OST-136 | Word Processing | 2 | 2 | 3 |
OST-137 or | Office Applications I or | |||
Introduction to Computers
|
2 | 2 | 3 | |
Credit Hours | 5 | 6 | 8 | |
Second Semester (Fall) | Class | Lab | Credit | |
MKT-223 | Customer Service | 3 | 0 | 3 |
OST-134 | Text Entry & Formatting | 2 | 2 | 3 |
OST-236 | Adv Word Processing | 2 | 2 | 3 |
Credit Hours | 7 | 4 | 9 | |
Total Required Minimum Semester Hours Credit | 17 |
Associate Professor Victoria Collins, Office Administration Coordinator
105 Meyer Hall
910.246.4118
collinsv@sandhills.edu